Subscription & Refund Policy

Effective date: 9 August 2026

Plans

ArtistrySynk offers a free plan and paid plans (Pro and Studio) with additional features. Current prices and inclusions are shown on the Pricing page.

Payment

Subscriptions are processed by Paystack. Your card details are handled entirely by Paystack; ArtistrySynk never sees or stores them. We store only the subscription identifiers we need to know which plan you are on.

Billing and renewal

Paid plans renew automatically each billing period until cancelled. You will be charged using the payment method you provided.

Cancelling

Cancel at any time from Settings. Cancellation stops future renewals; your paid features remain available until the end of the period you have already paid for.

Refunds

Because paid features are made available immediately, subscription fees are generally non-refundable for periods already started. We will consider a refund where:

• you were charged in error or charged twice;
• a paid feature was unavailable for a significant part of your billing period due to a fault on our side; or
• a refund is required by applicable consumer law.

Request a refund within 14 days of the charge at support@artistrysynk.app, including your account email and the transaction reference.

Price changes

We will notify you before a price change takes effect. You can cancel before it applies.

Failed payments

If a renewal payment fails we may retry it and may downgrade your account to the free plan until payment succeeds.

Contact

support@artistrysynk.app